CRM

P1Records, not content

Does the platform centre on durable records (tickets, accounts, employees) rather than unstructured documents or chat?

P2State machine, not labels

Are state transitions explicit, named, and enforced — or just tags on free text?

P3Ownership, not implication

Is "who is responsible" a typed field with permissions — or guessed from the message?

P4Structural verbs, not conversational actions

Are the operations of the domain modelled as named API verbs (close, reassign, escalate) — or buried in prose?

P5Queryable history, not visibility

Can an agent read every state transition, attachment, and decision back through time via a stable API or MCP server?

P1Records, not content

Does the platform centre on durable records (tickets, accounts, employees) rather than unstructured documents or chat?

P2State machine, not labels

Are state transitions explicit, named, and enforced — or just tags on free text?

P3Ownership, not implication

Is "who is responsible" a typed field with permissions — or guessed from the message?

P4Structural verbs, not conversational actions

Are the operations of the domain modelled as named API verbs (close, reassign, escalate) — or buried in prose?

P5Queryable history, not visibility

Can an agent read every state transition, attachment, and decision back through time via a stable API or MCP server?